Customer & Communications Administrator – Job Description
Salary: £27,000
Job purpose:
This role reports into the Commercial team. This person will be responsible for managing customer communications across the group through the various channels that we have from social media to telephone calls. This person will help post social media updates. They will help the commercial team with tender submissions and the management of the various commercial technological assets.
Role responsibilities:
- Manage Customer Services across the group responding where necessary.
- Manage social media platforms across the group.
- Assist in the creation of images and content for social media and websites.
- Assist in the creation of information for roadside and bus stops.
- Administration for the commercial team
- Manage fares, ticketing, and machines.
- Manage the upload of duties and fares into the ticket machine.
- Manage siri feeds to external stakeholders such as NPTI and Passenger
- Ensure the operation is BODs compliant.
- Help manage the Fuel Duty Rebate process.
- Help collate the data for Concessionary fare submissions.
- Gathering data and policies for tender submissions
- Maintaining and up to date vehicle fleet list of location etc…
- And anything else required of you by the commercial team.
Candidate skills:
- A desire to help the business provide a great service to the customer.
- Great a communication both internally and with our customers
- Ability to respond to customers in an informative and professional manner.
- Experience with IT systems e.g., MS office, social media and the ability to learn and use new technologies.
- Ability to write reports and collate data into an easily understandable format.
- The desire and ability to take on new ideas and additional work.
Person specification:
- Commitment to equality of opportunity and ability to work to, promote and develop Transpora Group’s Equal Opportunities Policy.
- Full driving licence, the ability to drive a bus would be desirable but not essential.
- Ability to effectively communicate with colleagues, passengers, stakeholders, and the public.
- Ability to complete records accurately and on time, and in line with current legislation.
- Ability to work flexibly, under pressure and as part of a team.
- Ability to follow written procedures, work without supervision and use own initiative.
- Ability to learn and understand the bus business.
- Ability to work to high standards and provide excellent levels of customer care.
- Computer Literate – Essential
Company accountabilities:
- To adhere to all Transpora Group policies and procedures.
- To undertake any training and development activities at the request of your line manager.
- To comply with all Transpora Group Injury Prevention policies and support new initiatives.
- To undertake any additional duties at the request of your line manager, which are deemed to be within your competency.
Health and Safety responsibilities:
- Comply with Transpora Group Health and Safety Policy.
- To take reasonable care for your own health and safety.
- Not to interfere with or misuse anything that has been provided for your health, safety, or welfare.
- To take reasonable care not to put other people, fellow employees and members of the public, at risk by what you do or don't do in the course of your work.
- To inform your employer if something happens that might affect your ability to work.
- If you drive or operate machinery, to tell your employer if you take medication that makes you drowsy.
- To report any injuries, strains or illnesses you suffer as a result of doing your job.
- To ensure staff comply with all H&S rules on all sites.
Working environment:
The position is based at a Company operating centre. This could include our Bristol site or our Poole site. The post-holder may also be required to work at other
Company sites undertaking any other duties as required by the business and is commensurate to the role.
The post will involve having access to information and data of a confidential nature; thus the successful applicant is required to adhere to the Data Protection Act as well as the Companies confidentiality policy.
Job Type: Full-time
Salary: £25,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol City Centre, Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: TG/CCA/0001
